Questions, answered.

You’ll get an emailed receipt from Stripe the moment your payment clears, then a confirmation from us. If neither arrives within an hour, check your spam folder before assuming something went wrong — and if it’s still missing, contact us with the email address you used.

Message us as fast as you can with your order number. Every piece is made to order, so once production starts we can’t pull it back — but if you catch us before that, we’ll fix it.

Delivery runs 1–3 weeks because each piece is made after you order it. You’ll get a tracking link by email once it ships. If tracking hasn’t moved for several days after that, message us and we’ll chase it.

Checkout runs on Stripe, so alongside standard debit and credit cards you can pay with Apple Pay, Link, Klarna, Affirm, Cash App Pay and Amazon Pay where they’re available to you. We never see or store your card details.

Our hoodies are heavyweight and cut slightly boxy. If you want a closer fit, size down; if you like room, stay true to size. Not sure between two sizes? Message us and we’ll talk it through.

Full chest, length, shoulder and sleeve measurements for every size are in the size guide on the shop page. Since all sales are final, it’s worth two minutes before you order.

Cold wash, inside out, hang dry. Skip high heat in the dryer — any heavyweight cotton will shrink under it. Don’t iron directly over the print.

Not yet — we currently ship within the United States only. We’d like to widen that as we grow, so join the drops list below and you’ll hear when we do.

Nothing — shipping is free on every order within the US. No minimum, no threshold.

We don’t hold a warehouse of stock. Each piece is produced after you order it, which is what lets us keep the construction where we want it instead of cutting corners to fill shelves. The trade-off is that you wait a little longer.

Give it 24 hours — carriers sometimes scan a parcel before it’s actually dropped. Check around your building and with neighbours. If it still hasn’t appeared, message us with your order number and we’ll open a claim.

That’s on us. Send a photo and your order number and we’ll replace it or refund you — you won’t pay return shipping on our mistake.

All sales are final. Every piece is made to order, so there’s no stock to return it to — which means we can’t accept returns or refunds for change of mind or fit. Check the size guide before ordering, and message us if you’re unsure. We’d rather spend two minutes helping you pick than have you stuck with the wrong size.

No — for the same reason. Nothing is sitting in a warehouse to swap it with. This is why the size guide matters, and why we’re happy to talk sizing before you buy.

If we’ve agreed to replace a damaged or incorrect item, it goes into production straight away and follows the same 1–3 week timeline. In the rare case we issue a refund instead, your bank takes roughly 5–10 business days to post it — that part is out of our hands.

Astra Clothing LLC, a registered Ohio company started at Ohio State. We make heavyweight pieces in small runs for the gym and the culture. More on the about page.

We produce in small runs on purpose — it keeps the quality where we want it and means you won’t see your hoodie on twenty other people. The trade-off is that sizes go quickly. The drops list is the way to get there first.

Sometimes, but never guaranteed — some designs are one run only. Restocks get announced to the drops list before anywhere else.

Yes. Payments are processed by Stripe over an encrypted connection. Your card number never touches our servers and we never see it.